Returns & Refund Policy

Effective Date: January 1, 2024

Thank you for shopping with ALECTRON LTD. We want you to be completely satisfied with your purchase. If you are not happy with your order, this Returns & Refund Policy explains your rights and how returns and refunds are handled.

1. Company Information

ALECTRON LTD

Company Number: 10634247

137 Gladys Avenue

Portsmouth, England

PO2 9BD

Email: alectronltd@gmail.com

Website: alectronltd.com

2. Your Right to Cancel

If you are purchasing as a consumer in the United Kingdom or the European Union, you have the right to cancel your order within 14 days of receiving your goods without giving any reason, in accordance with applicable consumer protection laws.

To exercise your right to cancel, please contact us by email before returning the item.

3. Return Eligibility

To be eligible for a return:

The item must be returned within 14 days of delivery.
The item must be unused and in its original condition.
All original packaging, accessories, manuals, and documentation must be included.
Proof of purchase is required.

We reserve the right to refuse returns that do not meet these conditions.

4. Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged:

Products damaged through misuse or improper installation.
Items modified by the customer.
Products showing excessive wear or damage after delivery.
Digital downloads or software licenses (if applicable).
Custom-made or personalized products.

5. Faulty or Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging

We will review the issue and, where appropriate, offer a replacement, repair, or full refund.

6. Return Shipping

If you are returning an item because you changed your mind, you are responsible for the return shipping costs.

If the return is due to a faulty, damaged, or incorrect product, we will cover the reasonable return shipping costs.

We recommend using a tracked shipping service, as we cannot be responsible for returned parcels lost in transit.

7. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error or a faulty product.

8. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product.

If you require an exchange, please contact us before returning your item.

9. Order Cancellation

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it must be returned in accordance with this Returns & Refund Policy.

10. Late or Missing Refunds

If you have not received your refund after the expected processing time:

Check your bank account.
Contact your card issuer or payment provider.
Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us: